Recap of AMA with Jhazzy: CM of Gate.io English Community | October 11, 2022

Oct 13, 2022
12:10
2 min reading

Choise.com team

Speaker: Jhazzy is the English Community CM of Gate.io, one of the world’s leading cryptocurrency exchanges, with the most number of cryptocurrencies available for trade, including CHO and CRPT.

Could you introduce yourself and tell us a little about Gate.io?

“Hello everyone! My name is Jhazzy, I am one of the Community Managers on telegram of Gate.io International Group. I started investing in Crypto back in 2017 and I joined Gate.io for almost 2 years now. I can say that it’s been an amazing journey so far!

Gate.io was established in 2013 and we have been in the industry for 9 years, dedicated to being a secure and diversified cryptocurrency exchange. Our position in the crypto market today is 7th in both spot and futures by volume. We are recognized as one of the most trusted cryptocurrency exchanges on the market, with a high return on investment, ranked by institutions and industry authorities globally.”

Could you briefly tell us why we should choose Gate.io?

“We are using the 4 pillars technique:

Security: We perform various audits on our security system and security keys on the assets on the Gate.io exchange to keep your funds safe.
Win

Gate.io is equipped with state-of-the-art blockchain technology to enable fast and efficient real-time transactions. Users can make gains on Gate.io on Copy Trading where the highest rate of return reached 723.03% beyond the launch pad.

Diversification

Users can trade on the platform on its spot market, futures, margin, liquidity provision, stake or for passive income through borrowing or mining among others.

Reliability

We have great customer service 24/7 via chat in our Telegram community. You can join Gate.io International (English) Group @gateio which you can get help and guidance from support anytime of the day.”

Does Gate have an NFT platform?

“We actually not only own, but also sponsor events.

Gate NFT is a one-stop platform for creating, storing, displaying and selling NFTs. The platform works with world-renowned artists and creators to create and issue valuable NFTs, and offers various NFT issuance modes such as mystery box sales and material conversions. We have a huge NFT marketplace that you can trade.

I recommend you to visit and join our NFT community to keep you posted.

@gateio_nft_English”

Does Gate.io have its own token? Can you tell us about it?

“Yes. GateToken (GT) is the native currency of GateChain’s ecosystem and is the unique exchange token of Gate.io.

By simply holding GateToken (GT) in your SPOT account, you will be able to increase your VIP levels in which you will gain access to participate in the largest launch and new listing platform in the crypto market, Gate.io Startup.

GT can also be used as fees on trading. Gate.io users can choose to debit trading fees from GT balance to enjoy an extra fee discount.”

Many hacking incidents have occurred recently. How do you manage security?

“Gate.io is one of the most secure exchanges in the world, providing more than ten multiple security solutions. Regardless of login, transaction, and withdrawal, it provides a full range of active or passive protection.

Gate.io uses its own self-developed digital asset trading system and each module is iterated independently. The system has been audited by professional auditing companies to consistently pass their security tests. We have performed several audits of our security system and implemented several solutions to keep our users’ funds safe.”

Most Centralized Exchanges’ biggest issues are poor customer assistance and a refusal to consider suggestions and criticism from the community. So, how does Gate go about this? Do you consider the comments and opinions of your clients and give feedback?

“We take criticisms and suggestions positively. We value each user and we appreciate all the feedback and concerns from them. We in fact provided a form wherein users can jot down their concerns and there’s a team who check and work on them.

We have a Support Team who works 24/7 to entertain all queries anytime of the day which we can reach via submitting a ticket. We also have Community Managers available 24/7 as well who handle the Gate.io social media groups and answer your question immediately, and also let’s not forget the Live Support on site itself who assist user’s queries.”

If I am really a new user in the Crypto space, why should I use the Gate.io exchange over another exchange where I don’t have to complete KYC checks that can take days to confirm?

“In order to ensure the safety of your assets, the legally compliant development of the crypto industry, and to reduce fraud, money laundering, blackmail, and other illegal activities, Gate.io makes it mandatory that all users obtain KYC ID Verification.

With over 10 million registered users, it is considered as one of the safest and most reliable global cryptocurrency platforms and is consistently ranked among the top 10 cryptocurrency exchanges based on liquidity and trading volume on CoinGecko.

Lastly, it is not true that it takes DAYS before the kyc gets confirmed. KYC verification takes maximum 24 hours, meaning, you can get verified earlier than 24h.”

I am really cautious about security. So how secure is Gate.io? Did you make any audits? And what are the major points of your project which can attract users?

System Security
Self-developed trading system

Third-party cloud security defense services

The front system adopted Cloudflare Firewall Enterprise Edition to detect malicious traffic and attacks. Anti-malware defense by means of anti-robot graphic verification code (CAPTCHA).

Encrypted transport layer
Secure connection

All website data is transmitted via an encrypted Transport Layer Security (TLS) connection (ie HTTPS).

Anti-DDOS attack

For DDoS countermeasures, we rigorously improve our anti-DDoS attack mechanism to achieve security through the four steps Detection, response, defeat, and recording.

WAF protection system

We use Web Application Firewall (WAF) to deal with illegal intrusions, data tampering and vulnerabilities. When a threat is found, the firewall will automatically be turned on.

DNS Security

Improve the performance and resilience of DNS servers. Implement DNS security to prevent hijacking or fraudulent customer communications.

Internal Control
Internal Protection

All computers in our company have endpoint protection mechanisms, which are protected by corporate firewalls. We keep all software up-to-date, constantly monitoring for threats. We adopt least privilege and role-based access methods for all connections.

Access Restrictions

We have added an internal control layer to regularly review access permissions to detect and eliminate unnecessary account visits. All staff must go through a strict process to determine the source or purpose of any visit to control data access authority.

Online Management

Exclusive online deployment personnel, separated from developers. The online deployment process uses a version of management and rollback plans. Before going online, you need to perform regression testing based on the version to be deployed, after the test is passed, then performing security and functional verification can be done after deployment. If there is a problem, you need to perform a rollover operation. To access the server you need to pass strict operating specifications, multi-protection access control, and detailed operation log records.

Development Management

The developer team uses an internal git management system and a modular development method. Different functional modules are assigned to different git management repositories. Different developers are assigned to different git library access permissions. Also read and write permissions to receive a pull request are set according to development needs. We conduct code audits on the code submitted by developers through the git system. For the staged success of developers, if they want to merge to the main code branch, they need to submit a pull request. They are needed to be in charge of the monitor to conduct a code review before accepting this request, otherwise they will be returned for further modification.

You can check the Gate.io Proof of Reserves Audit and Assessment Report here:

https://www.gate.io/vi/proof_of_reserves.”

How do you plan to spread awareness about your project in different countries where English is not spoken well? Do you have local communities for them to let them better understand your project?

“We are considering users who can’t speak well in English, hence the local telegram groups.

As of the moment, we have 17 local telegram groups including China, Russia, Turkish, Vietnam, Spanish, Arabic, Indonesia, Japan, India, French, Portuguese, Nigeria, Ukraine, Thailand, Brazil, Latam, and Germany. Every group has its own Community Manager/Admin and you guys are welcome to join anytime. We love to see you there.”

Do you have plans to onboard ambassadors for this project? How do you feel about having communities across the globe to aid growth?

“Yes. In fact, we recently launched the Gate.io student ambassador program in which we look to recruit young students to act as company and crypto evangelists at their local educational institutions and communities. As a Gate.io student ambassador, you will have access to the bleeding edge of blockchain technology and 360 degree insight into how a cryptocurrency exchange is run and managed.

Benefits of being a Gate.io student ambassador

As a student ambassador, you have the chance to make new connections and start your professional journey in blockchain at the right time. Imagine being able to rack up some working experience even before you are out of school.

An impressive portfolio

As a Gate.io ambassador, you can use the experience you gain with us to impress prospective employers in the future. Your experience with us will reflect on your ability to learn and your commitment to growth. Building your portfolio early can help you impress employers in the future.

Valuable industry experience

With our ambassador program, you gain industry experience, especially in the blockchain, crypto and fintech areas. As we expand responsibilities for ambassadors, we hope to provide multifaceted experiences for all ambassadors, both technical and non- technical.

Leadership skills

As a Gate.io student ambassador, you’re in a position of leadership. The very core of your responsibilities as an ambassador is to promote and deepen the Gate.io brand image.

And for that, I am taking this opportunity to invite interested applicants to sign up here.

If you want to learn more about Gate.io, you are all welcome to join https://t.me/gateio and also follow our News channel https://t.me/GateioOfficialNews to keep you posted!”

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